Refund policy

At Dayhaven, we believe that every meal deserves a beautiful setting. Our collection of dining essentials, including plates, bowls, and chopsticks, is designed to bring comfort, style, and practicality to everyday dining experiences.

We understand that choosing tableware online requires confidence in quality, appearance, and functionality. If your purchase does not meet your expectations, this Return and Refund Policy explains the conditions and procedures for requesting returns, replacements, or refunds.

This policy applies to purchases made through:

Website:
https://www.dayhaven.shop/

Operated by:

Collegiate Edu-Nation
227 W Business Spur 20
Roscoe, TX 79545
United States

1. Return Eligibility

Customers may request a return within 30 days after receiving their order.

To qualify for a return, products must meet the following conditions:

  • The item must be unused and in its original condition.
  • Plates, bowls, and chopsticks must not have been used with food.
  • Products must be free from stains, scratches, cracks, chips, or damage.
  • All original packaging, protective materials, and accessories must be included.
  • Proof of purchase must be provided.
  • The return request must be submitted within the applicable return period.

Because tableware products are items intended for food use, returned products must remain hygienic and suitable for resale.

2. Inspection Upon Delivery

Customers are encouraged to carefully inspect their order immediately after delivery.

Please check for:

  • Cracked plates or bowls
  • Broken items caused by transportation
  • Missing pieces
  • Incorrect products
  • Packaging damage

If any issue is discovered, customers should contact our support team promptly.

Please provide:

  • Order number
  • Customer name
  • Description of the issue
  • Photos showing the product condition and packaging

Our team will review the situation and provide an appropriate resolution.

3. Damaged, Defective, or Incorrect Products

We carefully package every order before shipment. However, fragile tableware may occasionally be affected during transportation.

If you receive:

  • Broken plates
  • Damaged bowls
  • Defective chopsticks
  • Incorrect items

please contact us within 7 days after delivery.

Depending on the situation, Dayhaven may provide:

  • Replacement products
  • Replacement pieces
  • Refunds
  • Other appropriate solutions

4. Non-Returnable Items

The following products may not qualify for return:

  • Items that have been used.
  • Products with food residue, stains, or odors.
  • Items damaged through improper handling.
  • Products returned without authorization.
  • Clearance or final-sale products when clearly marked.

5. Return Request Process

To begin a return request, please contact:

Email:
[email protected]

Please include:

  • Full name
  • Order number
  • Product name
  • Reason for return
  • Supporting photographs if applicable

Customers should receive approval and return instructions before sending products back.

Unauthorized returns may not be processed.

6. Return Shipping Responsibility

For returns caused by customer preference, including:

  • Change of mind
  • Style preference changes
  • Ordering the wrong quantity

customers may be responsible for return shipping costs.

If the return is caused by Dayhaven, including:

  • Incorrect shipment
  • Damaged product received
  • Product quality issues

we will review the matter and provide assistance.

7. Refund Processing

After returned merchandise is received and inspected, customers will receive confirmation regarding refund approval.

Approved refunds will:

  • Be issued to the original payment method.
  • Usually be processed within 5–10 business days.
  • Require additional time depending on financial institutions.

Original shipping fees are generally non-refundable unless the return results from an error caused by Dayhaven.

8. Order Cancellation

Customers may request cancellation shortly after placing an order.

Because orders may quickly enter preparation and shipment processing, cancellation requests cannot always be guaranteed.

If an order has already shipped, customers must follow the return procedure.

9. Refund Policy Disclosure

Dayhaven provides this return and refund policy before purchase completion so customers can review the applicable conditions before ordering. Texas consumer guidance recognizes that refund rights for ordinary purchases generally depend on the retailer’s disclosed return policy and the agreement between the seller and customer.

10. Policy Updates

Dayhaven reserves the right to modify this Return and Refund Policy at any time.

Updated policies will be posted on this page with the revised effective date.