Shipping policy

At Dayhaven, we understand that reliable delivery is an essential part of creating a pleasant dining experience.

We carefully package plates, bowls, and chopsticks to help protect them during transportation.

1. Order Processing Time

Orders are generally processed within:

1–3 business days

after payment confirmation.

Processing times may increase during holidays or promotional periods.

2. Shipping Fees

Dayhaven offers:

Free Shipping

Eligible orders receive free shipping.

For orders under $10:

Shipping Fee: $5.99 USD

Applicable shipping charges will be displayed during checkout before payment completion.

3. Delivery Time

Delivery times may vary depending on:

  • Destination
  • Carrier schedules
  • Weather conditions
  • Holiday periods
  • Transportation delays

Delivery estimates are not guaranteed.

4. Shipment Tracking

When available, tracking information will be provided after shipment.

Customers should confirm shipping details before completing checkout.

5. Damaged Delivery Assistance

If your package arrives damaged, please contact:

Email:
[email protected]

Please provide:

  • Order number
  • Photos
  • Description of damage

We will review the issue and provide assistance.

6. Incorrect Address Policy

Customers are responsible for providing accurate shipping information.

Additional costs caused by incorrect addresses may be the customer’s responsibility.